Privacy Policy

Welcome to the official PointsBet website. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit and interact with our website.

Information We Collect

We may collect the following types of information when you use our website:

Personal identification information such as your name, email address, phone number, and date of birth.
Account credentials including your username and password.
Technical data such as your IP address, browser type, operating system, device information, and browsing behavior on our site.
Location data to ensure compliance with applicable regional regulations.
Communication records when you contact our customer support team or interact with us through any channel.
Cookies and similar tracking technologies that help us understand how you use our website.

How We Use Your Information

The information we collect is used for the following purposes:

To create and manage your account.
To verify your identity and ensure the security of your account.
To provide, maintain, and improve our services and website functionality.
To communicate with you regarding updates, promotions, and relevant information.
To comply with legal and regulatory obligations.
To detect and prevent fraud, unauthorized access, and other potentially harmful activities.
To analyze website usage and enhance user experience.

Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your data under certain circumstances:

With trusted service providers who assist us in operating our website and delivering services, subject to strict confidentiality agreements.
With regulatory authorities and law enforcement agencies when required by law or to comply with legal processes.
With affiliated companies within the PointsBet group for operational and administrative purposes.
In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. While we strive to protect your data, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we will securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, or request deletion of your personal information. You may also have the right to object to or restrict certain processing activities and to request data portability. To exercise any of these rights, please contact our support team.

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Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to our privacy team through the contact options available on our website.